TERMS OF USE — Onlootu

Last updated: Updated: July 26, 2026

1. Acceptance of Terms

Welcome to our website.

These Terms of Use and Digital Product License govern the access to and use of this website, as well as the purchase, download, and use of all digital products made available through the Onlootu website, available at onlootu.com.

By accessing the website, creating an account, making a purchase, downloading, or using any Digital Product made available, you declare that you have read, understood, and fully agree to these Terms, binding yourself to their compliance.

If you do not agree with any provision of these Terms, you should not access, acquire, or use any products made available on onlootu.com.

Continued use of the platform after changes to these Terms constitutes automatic acceptance of the updated versions.

For questions related to these Terms, licenses, orders, copyrights, or other legal matters, please contact us at help@onlootu.com.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• Website: the Onlootu website, available at onlootu.com, including all its pages, features, services, content, and Digital Products made available through the platform.
• Onlootu: refers to the Onlootu platform, operator of the Website and responsible for making available and selling the Digital Products offered on onlootu.com. Whenever these Terms mention “Onlootu”, “we”, “us”, or “our”, they refer to the Website and its operator.
• User: any person who accesses, browses, or uses the Website, regardless of whether they register or make a purchase.
• Customer: any natural or legal person who acquires a Digital Product through Onlootu.
• Digital Product: any file, resource, content, or material made available electronically for download, access, or use through Onlootu, including, but not limited to:
  • Canva Templates
  • Elementor Templates
  • WordPress Templates
  • WooCommerce Templates
  • HTML Templates
  • Social media templates
  • Mockups
  • PSD
  • AI
  • SVG
  • PNG
  • JPEG
  • Photographs
  • Wallpapers
  • Fonts
  • Icons
  • E-books
  • Guides
  • Digital Books
  • PDFs
  • Spreadsheets
  • Checklists
  • Printables
  • Planners
  • Digital Assets
  • Graphic resources
  • ZIP files
  • Compressed files
  • Presets
  • LUTs
  • Brushes
  • Textures
  • Digital courses (when made available)
  • Any other digital files sold on the Website.
• License: limited authorization granted to the Customer to use the Digital Product, in accordance with the rules set forth in these Terms.
• Account: registration created by the user to access features of the Website.

3. Eligibility

By accessing, creating an account, making purchases, or using any feature of Onlootu, the User represents and warrants that:

• They have the legal capacity to enter into contracts in their jurisdiction;
• They will provide true, complete, and updated information;
• They will use the Website only for lawful purposes;
• They will comply with all applicable laws when using the Digital Products;
• They are at least 18 (eighteen) years old or of legal age required in their jurisdiction, whichever is greater;
• They will use Onlootu and its Digital Products only for lawful purposes and in accordance with these Terms.

By creating an account or completing a purchase, the User declares that they meet the requirements set forth in this section.

Onlootu does not perform individual age verification for all Users and may rely on the information provided during registration or purchase.

Onlootu may, at its sole discretion, refuse, suspend, or cancel accounts that present false information, fraudulent behavior, or violate these Terms.

4. Nature of Products

All products sold on this Website are provided exclusively in digital format.

No physical product will be shipped to the Customer, unless expressly indicated on the product page.

Upon payment confirmation, the Customer will receive access to the download, digital file, or delivery method specified on the respective product page.

Files may be made available in various formats, including, among others: ZIP, PDF, PNG, JPG, SVG, PSD, AI, EPS, DOCX, PPTX, XLSX, JSON, Elementor, WordPress, WooCommerce, Canva, HTML, CSS, JavaScript, and formats compatible with each advertised product.

Demonstration images are for illustrative purposes only and may feature elements that are not part of the content actually purchased, as described on the product page.

5. User Account

Some features of the Website may require the creation of an account.

The Customer is responsible for:

• Keeping their credentials confidential;
• Using a secure password;
• Preventing unauthorized access to their account;
• Updating their registration details whenever necessary.

Onlootu shall not be liable for losses resulting from the misuse of the account by the Customer or third parties.

The Customer is fully responsible for all activities conducted under their account.

If any unauthorized access is identified, the Customer must immediately notify Onlootu.

Onlootu may suspend or terminate accounts that show signs of fraud, improper sharing, piracy, automated usage, unauthorized access attempts, or any violation of these Terms.

6. Purchases

By completing a purchase, the Customer declares that:

• They have read the product description in full;
• They have verified the stated technical requirements;
• They understand that they are acquiring a digital product;
• They agree to the corresponding Usage License;
• They understand the limitations described in these Terms.

Payment confirmation does not in itself imply the transfer of copyright or intellectual property rights.

The purchase grants only the usage license provided for in these Terms.

Onlootu may cancel orders when it identifies: fraud, chargeback, use of unauthorized payment methods, attempted improper obtaining of files, violation of these Terms, or judicial/administrative determinations.

In case of cancellation due to fraud, Onlootu may block future purchases and revoke any granted licenses.

7. Usage License

All Digital Products made available on this Website are protected by copyright, intellectual property, unfair competition, and other applicable laws.

The purchase of any Digital Product grants the Customer only a limited, personal, non-exclusive, non-transferable, and revocable license to use the acquired product, subject to the conditions provided in these Terms and in the description of the respective product.

The purchase does not transfer to the Customer the intellectual property of the Digital Product, its source files, code, graphic elements, visual identity, structure, documentation, or any other related rights.

All rights not expressly granted remain reserved to Onlootu.

8. Rights Granted to the Customer

Unless specifically provided otherwise on the product page, the Customer may:

• Use the Digital Product for personal purposes;
• Use the Digital Product in their own projects;
• Modify the Digital Product to adapt it to their needs;
• Customize colors, fonts, images, text, layouts, and other editable elements;
• Use the Digital Product in their own or client commercial projects, when the product license so allows;
• Produce an end product using the Digital Product as part of that project’s development;
• Keep backup copies exclusively for personal use.

The exercise of these rights does not imply the transfer of ownership of the Digital Product.

9. General Restrictions on Use

Unless expressly authorized in writing by Onlootu, the Customer is prohibited from:

• Reselling the Digital Product in its original format;
• Redistributing acquired digital files;
• Sharing download links;
• Sharing files via email, messaging apps, or social networks;
• Making files available on public or private servers for third-party access;
• Making files available on shared storage platforms, including Google Drive, Dropbox, OneDrive, Mega, Box, iCloud, Nextcloud, or equivalent services, when accessible by third parties;
• Making files available in groups, forums, communities, channels, marketplaces, or download platforms;
• Commercializing the Digital Product as if it were of their own authorship;
• Sublicensing any Digital Product;
• Renting, donating, or assigning the files;
• Selling licenses derived from the Digital Product;
• Distributing the files for free;
• Removing or altering copyright notices, trademarks, logos, signatures, metadata, or identification mechanisms when present;
• Registering the Digital Product with intellectual property agencies as if it were an original creation;
• Claiming authorship of the Digital Product;
• Using the Digital Product for illegal or fraudulent activities.

The Customer may not, directly or indirectly, authorize, engage in, or permit third parties to engage in any act involving the Digital Products or any content made available by Onlootu, including, but not limited to: copying, reproducing, duplicating, redistributing, republishing, making available, transmitting, sharing, disclosing, displaying, presenting, commercializing, reselling, licensing, sublicensing, assigning, transferring, renting, leasing, lending, exchanging, swapping, donating, importing, exporting, modifying, adapting, translating, converting, merging, incorporating into other materials, creating derivative works, extracting parts of content, circumventing protection mechanisms, removing authorship notices, using for training artificial intelligence models when not expressly authorized, reverse engineering, disassembling, decompiling, decoding, analyzing source code where applicable, or attempting to gain access to protected elements of the Digital Product by unauthorized means.

It is likewise prohibited to use any Digital Product or content from Onlootu in a manner that violates these Terms, infringes on intellectual property rights, or facilitates unauthorized access, use, or exploitation by third parties, even if the method used is not expressly described in these Terms.

10. Resale and Redistribution

The acquisition of a Digital Product does not authorize its resale, redistribution, or commercialization in any format.

It is expressly prohibited to:

• Sell the original file;
• Sell copies of the file;
• Sell minimally modified versions aimed at circumventing this prohibition;
• Create bundles containing Digital Products acquired on this Website;
• Include files in marketplaces;
• Make files available in digital resource libraries;
• Sell the Digital Product as a bonus for courses, mentorings, subscriptions, or communities;
• Use the Digital Product as downloadable material in membership sites, clubs, restricted areas, or similar platforms, unless expressly authorized.

Partial modification of a Digital Product does not grant intellectual property rights over the original file.

11. Derivative Products

The Customer may create end products using the Digital Products when such use complies with the specific product license.

However, it remains prohibited to commercialize or distribute files that compete directly or indirectly with the originally acquired Digital Product.

Competing products include, among others:

• Editable templates;
• Template kits;
• Graphic element packs;
• Source files;
• Reusable digital assets;
• Component libraries;
• Files intended for editing by third parties.

12. File Sharing

Each license is granted exclusively to the Customer who made the purchase.

Unless a different license modality is expressly indicated on the Digital Product page, every license granted by Onlootu is individual, personal, limited, non-transferable, non-exclusive, and non-sublicensable, intended solely for the Customer who made the purchase.

The granted license cannot be shared, assigned, loaned, transferred, resold, licensed, sublicensed, distributed, made available, or used by any other natural or legal person, under any circumstances.

It is expressly prohibited to make available, transmit, send, copy, reproduce, publish, store, synchronize, host, share, redistribute, sublicense, or allow access to any Digital Product, in whole or in part, by any means, technology, platform, device, system, or method, existing now or developed in the future, including, but not limited to: email, messaging apps, social networks, cloud storage platforms, servers, membership areas, learning platforms, forums, communities, public or private groups, download links, editing links, physical devices, removable media, corporate networks, internal systems, APIs, automation tools, synchronization services, file-sharing platforms, digital repositories, artificial intelligence, or any other means that enables third parties to access, reproduce, distribute, share, transmit, or make available the Digital Product.

This prohibition applies to any third party, including, but not limited to:

• Individuals: family members, spouses, partners, friends, colleagues, acquaintances, neighbors, or any other person.
• Professional relationships: employees, employers, clients, service providers, freelancers, consultants, partners, agencies, and teams.
• Legal entities: companies, organizations, associations, educational institutions, public or private entities, and any other legal entity.
• Any other third party, regardless of the relationship with the Customer.

Each purchased license authorizes use exclusively by the Customer who made the purchase.

If any other person wishes to access, use, edit, reproduce, or benefit from a Digital Product made available by Onlootu, they must purchase their own license directly from Onlootu, unless the Digital Product page expressly indicates a different license type.

The modification, customization, translation, adaptation, or incorporation of the Digital Product into other projects does not eliminate the protection conferred by these Terms nor authorize its sharing, redistribution, or use by third parties.

Any use in violation of this clause shall constitute a material breach of these Terms and may result, as permitted by applicable law, in the immediate revocation of the granted license, account suspension or termination, blocking of future purchases, and adoption of appropriate administrative, extrajudicial, or judicial measures to protect Onlootu’s rights.

13. License for Templates

Templates sold on this Website are intended for creating final projects.

The Customer may freely customize templates to develop their own projects, provided they do not commercialize or distribute the template as an editable file.

It remains prohibited to:

• Sell the template as a template;
• Make the template available for download;
• Redistribute editable files;
• Turn the template into another competing template;
• Provide editing links to third parties without authorization.

14. License for E-books, Guides, and PDFs

E-books, guides, workbooks, digital books, checklists, planners, documents, and other digital publications are intended exclusively for the use authorized by the purchased license.

It is prohibited to:

• Copy the content in full;
• Publish the content on websites;
• Turn the content into another e-book for sale;
• Make the files available for free;
• Substantially reproduce text, diagrams, illustrations, or editorial structure to create competing works.

Partial citations for educational, academic, journalistic, or critical purposes must comply with applicable law.

15. License for Digital Assets

Digital assets, including icons, graphic elements, mockups, illustrations, textures, brushes, presets, LUTs, overlays, photographs, images, vectors, and other creative resources, may be used in accordance with the license applicable to the product.

Under no circumstances will it be permitted to redistribute these resources in isolation or in collections intended for reuse by third parties.

16. Print-on-Demand Products

When expressly authorized in the Digital Product description, the Customer may use certain files to create physical products intended for sale.

This authorization does not permit:

• Selling the digital file;
• Making the file available for download;
• Selling editable versions;
• Allowing third parties to extract or reuse the original file.

In the absence of express authorization, it is presumed that commercial print use is not permitted.

17. Special Licenses

Some Digital Products may have specific licenses, such as:

• Personal License;
• Commercial License;
• Extended Commercial License;
• Enterprise License;
• Other modalities described on the product page.

When there is a conflict between these Terms and the specific license of a Digital Product, the conditions expressly stated on that product’s page shall prevail, provided they do not violate applicable law.

18. Reservation of Rights

All rights not expressly granted to the Customer remain reserved to Onlootu.

Nothing in these Terms shall be construed as an assignment of copyright, transfer of intellectual property, unrestricted license, or authorization for economic exploitation beyond the limits expressly provided.

Failure to comply with the conditions of this License may result in the immediate revocation of the right to use the Digital Product, without prejudice to appropriate administrative, extrajudicial, and judicial measures.

19. Intellectual Property

All Digital Products made available on this Website, as well as their files, code, layouts, templates, texts, photographs, illustrations, graphics, icons, mockups, interfaces, videos, audios, documents, trademarks, logos, visual identity, organization, selection, and arrangement of content, are protected by applicable copyright, intellectual property, unfair competition, and other national and international laws.

The purchase of any Digital Product does not transfer to the Customer any intellectual property rights over the acquired content.

All rights remain the exclusive property of Onlootu or its respective licensors.

20. Copyright

All content made available on this Website constitutes a protected intellectual work.

It is prohibited to reproduce, copy, distribute, modify, publish, transmit, make available, or economically exploit any content on the Website beyond the limits expressly authorized in these Terms.

The Customer acknowledges that purchasing a Digital Product represents only obtaining a limited license to use and does not constitute an assignment or transfer of copyright.

21. Trademarks, Trade Names, and Visual Identity

All trademarks, logos, trade names, graphic elements, slogans, visual identity, and other distinctive signs used on this Website belong to Onlootu or their respective owners.

No purchase grants authorization to use these elements as a personal trademark, register a similar domain, create derivative visual identity, or cause confusion regarding the origin of the Digital Products.

22. File Protection

Onlootu may use technical mechanisms intended to protect its Digital Products, including, among others:

• Visible or invisible watermarks;
• Metadata;
• Digital signatures;
• Download tracking;
• Authentication systems;
• Unique codes;
• Internal transaction logs;
• Technologies aimed at identifying the source of illegally shared files.

The existence of these mechanisms does not diminish the Customer’s rights provided for in these Terms, but aims to protect Onlootu’s intellectual property.

23. Anti-Piracy Policy

Onlootu adopts a zero-tolerance policy regarding piracy, unauthorized redistribution, and intellectual property infringement.

The following constitute violations, among others:

• Sharing acquired Digital Products;
• Providing download links to third parties;
• Publishing files on social networks, groups, forums, channels, or communities;
• Commercializing files without authorization;
• Removing authorship or identification notices;
• Creating versions designed to bypass these restrictions;
• Encouraging third parties to obtain Digital Products through illicit means.

Whenever there are reasonable indications of a violation of these Terms, Onlootu may take appropriate measures to protect its rights.

24. Monitoring and Enforcement

Onlootu may monitor the use of its Digital Products by means consistent with applicable law, for the purpose of:

• Identifying fraudulent use;
• Investigating complaints;
• Locating unauthorized redistributions;
• Protecting its copyright;
• Preventing fraud and abuse.

Monitoring will be conducted proportionally and in compliance with applicable data protection laws.

25. Violation Complaints

Anyone may report to Onlootu the existence of:

• Unauthorized copies;
• Piracy websites;
• Profiles distributing Digital Products illegally;
• Marketplaces selling files without authorization;
• Misuse of trademarks or protected content.

Complaints may be reviewed and, when necessary, may result in the adoption of administrative measures, extrajudicial notices, or other legal actions.

Submitting a complaint does not, in itself, guarantee the adoption of specific measures, and Onlootu reserves the right to evaluate each case.

26. Removal of Infringing Content

Whenever infringing content is identified, Onlootu may request its removal from:

• Hosting providers;
• E-commerce platforms;
• Social networks;
• Search engines;
• Cloud storage services;
• Marketplaces;
• File-sharing platforms;
• Other responsible intermediaries.

These requests may be grounded in copyright, intellectual property, or other applicable laws.

27. Fraud

Onlootu may refuse orders, suspend accounts, cancel purchases, or revoke licenses when it identifies signs of:

• Fraud;
• False information;
• Misuse of payment methods;
• Attempted illicit acquisition of Digital Products;
• Unauthorized access to accounts;
• Use of bots or automated systems to obtain content;
• Abuse of Website features.

Whenever possible, the measures taken will be proportional to the severity of the identified conduct.

28. Chargebacks

If the Customer improperly requests a refund, chargeback, or payment reversal after having gained access to the Digital Product, Onlootu may:

• Immediately suspend the granted license;
• Block new downloads;
• Cancel the Customer’s account;
• Prevent future purchases;
• Take administrative or legal measures to protect its rights.

Consumer rights provided for under applicable legislation remain preserved.

29. License Revocation

The granted license may be revoked, in whole or in part, if the Customer:

• Violates these Terms;
• Uses the Digital Product unlawfully;
• Engages in piracy;
• Redistributes files without authorization;
• Commits fraud or improper chargeback;
• Uses Digital Products for prohibited purposes.

Revocation of the license may occur without prior notice when necessary to protect Onlootu’s rights.

30. Indemnification

The Customer agrees to indemnify Onlootu for losses and damages arising from actions taken in violation of these Terms, to the extent permitted by applicable law.

This obligation may cover, where applicable:

• Proven material damages;
• Reasonable expenses related to defending rights;
• Costs arising from fraud investigations;
• Other actual damages demonstrated.

Nothing in this clause limits non-waivable consumer rights guaranteed by applicable law.

31. Cooperation with Authorities

Onlootu may cooperate with competent authorities, upon valid request or as required by law, by providing legally permitted information for the investigation of fraud, crimes, copyright infringements, or other unlawful acts.

This cooperation will be carried out in compliance with data protection laws and other applicable regulations.

32. Preservation of Rights

Any leniency by Onlootu regarding non-compliance with any provision of these Terms shall not constitute a waiver of rights, a precedent, or a contractual alteration.

The failure to immediately exercise any right shall not prevent its subsequent exercise, within the limits of applicable law.

33. General Provisions

The provisions of this section complement the Usage License provided in these Terms and apply to Digital Products according to their category.

In the event of specific information appearing on a Digital Product page, that information shall supplement these Terms.

It is the Customer’s responsibility to verify technical requirements, required software, compatible versions, and other specified features before purchasing.

34. Canva Templates

Canva Templates are provided for use on the Canva platform and may require a free account or a Canva Pro subscription, as indicated on the product page.

The Customer acknowledges that:

• Certain features may depend on functionalities made available by Canva;
• Changes made by Canva may affect template resources or features;
• Elements belonging to Canva’s library may require a specific subscription for use;
• Access to the template may occur via a share link or another method provided by Onlootu.

It is prohibited to:

• Resell the template as an editable template;
• Share the edit link with third parties without authorization;
• Commercialize the template as a proprietary design;
• Remove authorship tags where present;
• Use the template to create competing template libraries.

Onlootu has no control over the availability, functionality, or changes made by the Canva platform.

35. Elementor Templates

Elementor Templates are intended for use on websites compatible with the Elementor plugin.

The Customer acknowledges that:

• Some templates may require Elementor Pro;
• Certain features may depend on additional plugins;
• Incompatibilities may arise due to updates to WordPress, Elementor, themes, or third-party plugins;
• Proper installation depends on the configuration of the Customer’s environment.

It is the Customer’s responsibility to verify compatibility with their project in advance.

36. WordPress Templates

WordPress Templates may require specific versions of WordPress, themes, plugins, or other tools.

Onlootu does not guarantee ongoing compatibility with:

• Future versions of WordPress;
• Themes developed by third parties;
• External plugins;
• Additional services installed by the Customer.

It is the Customer’s responsibility to maintain a compatible environment to use the Digital Product.

37. WooCommerce Templates

WooCommerce Templates are intended exclusively for stores compatible with the WooCommerce platform.

Some features may depend on:

• Specific versions of WooCommerce;
• Payment gateways;
• Additional plugins;
• Server configurations;
• Compatible themes.

Onlootu does not guarantee performance with third-party extensions that have not been expressly indicated as compatible.

38. HTML, CSS, JavaScript Templates, and Other Development Files

Products intended for web development may contain editable source code.

The Customer may customize these files for use in their own projects, subject to the limitations set forth in the Usage License.

Redistribution of source code, in whole or in part, remains prohibited when it results in making the Digital Product available for reuse by third parties.

39. Mockups

Mockups are intended for displaying products, brands, or projects.

Unless indicated otherwise, the Customer may replace editable elements with their own content to create commercial or promotional presentations.

Reselling the mockup as an editable file or standalone graphic asset is prohibited.

40. Photographs, Images, Wallpapers, and Visual Assets

Photographs, images, wallpapers, illustrations, textures, patterns, overlays, and other visual assets may be used in accordance with the applicable license.

It is prohibited to:

• Redistribute original files;
• Make derived image banks available;
• Commercialize images in isolation when acquired only for project composition;
• Register images as original works.

When people, brands, private property, or other protected elements appear in images, the Customer must observe the legal limitations applicable to their use.

41. Icons, Vectors, SVGs, and Graphic Elements

Graphic assets may be used in final projects, subject to the redistribution restrictions set forth in these Terms.

The Customer may not create competing libraries using, in whole or in part, elements acquired on this Website.

42. Fonts

When sold, fonts will be subject to the specific conditions of the license stated on the product page.

Unless expressly authorized:

• The font may not be resold;
• It may not be redistributed;
• It may not be made available for standalone download;
• It may not be resold in collections or bundles.

If the font originally belongs to third parties, conditions set by the respective copyright holder must also be observed.

43. E-books, Guides, Digital Books, and PDFs

Educational materials are intended for reading, reference, and use according to the purchased license.

It is prohibited to:

• Reproduce the content in full for distribution;
• Commercialize copies;
• Substantially transform content into a competing work;
• Publish the full material on websites, blogs, social networks, or third-party platforms;
• Remove authorship or copyright notices.

Information contained in these materials is for informational and educational purposes, unless expressly stated otherwise.

44. Planners, Printables, and Printable Files

Planners, agendas, checklists, calendars, organizers, cards, labels, invitations, digital papers, and other printables may be used for printing according to the purchased license.

Unless expressly authorized:

• They may not be resold as digital files;
• They may not be distributed for free;
• They may not be made available for download by third parties;
• They may not be incorporated into digital resource libraries.

When allowed by the specific license, selling physical products created from the files must comply with conditions specified on the product page.

45. Courses, Video Lessons, and Audiovisual Content

When made available, courses, video lessons, audios, presentations, and other audiovisual content are intended exclusively for the licensed Customer’s use.

It is prohibited to:

• Record;
• Copy;
• Retransmit;
• Share access;
• Provide downloads;
• Publish in whole or in part on public or private platforms without authorization.

46. Compressed Files and Downloads

Some Digital Products may be made available in compressed files, such as ZIP, RAR, or equivalent formats.

It is the Customer’s responsibility to have the necessary software to extract and use the files.

After downloading, it is recommended that the Customer maintain a backup copy in a secure environment.

47. Third-Party Software, Platforms, and Services

Certain Digital Products may depend on software, platforms, plugins, extensions, online services, or tools developed by third parties.

Onlootu does not control:

• Third-party policies;
• Feature updates;
• Service interruptions;
• Fees;
• Platform discontinuations;
• Changes in third-party licensing terms.

The Customer acknowledges that changes made by third parties may impact the operation of certain Digital Products.

48. Technical Compatibility

Although Onlootu conducts tests prior to making Digital Products available, it cannot guarantee compatibility with all systems, devices, browsers, settings, servers, or future software versions.

The Customer is responsible for verifying the technical requirements described on the product page in advance.

Onlootu may provide known compatibility information without representing an absolute guarantee of functionality in all environments.

49. Product Updates

Onlootu may, at its discretion:

• Correct errors;
• Update files;
• Improve features;
• Alter resources;
• Replace versions;
• Discontinue Digital Products.

Unless expressly stated on the product page, purchasing a Digital Product does not guarantee lifetime updates, continuous support, or permanent access to future versions.

50. Technical Support

When offered, technical support will be limited to the scope stated on the product page.

Unless indicated otherwise, support does not include:

• Customizations;
• Custom development;
• Installation on Customer servers;
• Complete website setup;
• Technical consulting;
• Individual training;
• Troubleshooting issues arising from third-party software or services.

Response times and customer service channels may vary according to current support policy.

51. Third-Party Products

Some Digital Products may contain assets owned by third parties, used under license or authorization.

In such cases, the Customer must observe both these Terms and conditions imposed by respective rights holders, where applicable.

Onlootu claims no ownership over duly licensed third-party elements, nor does it grant rights beyond those it legitimately holds to make them available.

52. Prices

Digital Product prices will be those displayed on the product page at the time the purchase is completed.

Onlootu may change prices, promotions, discounts, accepted currencies, or commercial conditions at any time without prior notice, preserving the confirmed value for orders already completed.

Any taxes, bank fees, currency conversion costs, or card issuer/financial institution fees may be charged by third parties and are the Customer’s responsibility, where applicable.

53. Payments

Payments may be processed by specialized payment processing companies.

Onlootu does not store complete credit card data or other financial credentials used during purchase, except when strictly necessary and permitted by applicable law.

Payment approval is subject to policies and reviews conducted by the respective payment provider.

Onlootu may cancel orders whose payment authorization is denied or shows reasonable evidence of fraud.

54. Digital Delivery

Upon payment confirmation, the Digital Product will be made available to the Customer as informed on the product page.

Delivery may occur through one or more of the following means:

• Direct download;
• Customer area;
• Access link;
• Email delivery;
• Activation key;
• Access to a specific platform;
• Other method specified in the product description.

Availability timelines may vary depending on the payment method used and any anti-fraud verification procedures.

55. Downloads

It is the Customer’s responsibility to:

• Download the available files;
• Verify file integrity immediately upon receipt;
• Store backup copies in a secure location;
• Maintain compatible hardware and software to use the Digital Product.

In the event of a temporary download system outage, Onlootu will make reasonable efforts to restore access.

56. Lost Files

Whenever technically possible and within Onlootu’s current policy, fresh access to the acquired Digital Product may be granted.

However, Onlootu does not guarantee permanent file storage or availability for an indefinite period.

The Customer is responsible for maintaining their own backups.

57. Refund Policy

Due to the nature of Digital Products sold by Onlootu, all sales are considered final once the product is delivered or access to content is granted.

Once the Customer has received access, initiated download, obtained the access link, or used any Digital Product, it will not be possible to return, revoke, or “undo” access to content already delivered.

For this reason, refund requests based solely on change of mind, regret after accessing the product, lack of need, accidental purchase, unstated incompatibility not disclosed on the product page, or any similar reason may be refused, to the extent permitted by applicable law.

This policy does not limit mandatory consumer rights provided by applicable law, nor does it prevent review of requests related to proven defects, unauthorized charges, failure to deliver the Digital Product, or other situations where law mandates a different remedy.

Prior to completing a purchase, the Customer is responsible for carefully reviewing the product description, technical requirements, included files, format, compatibility, language, and other information provided on the product page.

Nothing in these Terms limits non-waivable consumer rights guaranteed by applicable law.

58. Cancellation Requests

If the Customer wishes to request order cancellation, they must reach out through official channels provided by Onlootu.

Each request will be evaluated individually.

Factors considered may include:

• Delivery confirmation;
• Download execution;
• Digital Product usage;
• Nature of the reported issue;
• Any proven file defect;
• Applicable legal obligations.

59. Defective Products

If the Customer identifies a technical defect that prevents using the Digital Product as described on the product page, they must notify Onlootu within a reasonable timeframe, providing sufficient details to analyze the issue.

Whenever possible, Onlootu may, as applicable:

• Provide a new file;
• Fix the defect;
• Provide an update;
• Replace the Digital Product;
• Offer another appropriate remedy.

60. Website Availability

Onlootu will seek to maintain continuous Website availability.

However, interruptions may occur due to:

• Maintenance;
• Updates;
• Technical failures;
• Hosting provider issues;
• Cyberattacks;
• Unforeseeable circumstances (fortuitous event);
• Force majeure;
• Third-party service unavailability.

Onlootu does not guarantee uninterrupted or error-free availability.

61. Limitation of Liability

To the maximum extent permitted by applicable law, Onlootu shall not be liable for indirect, incidental, special, or consequential damages, lost profits, lost revenues, lost business opportunities, data loss, or business interruption resulting from:

• Use or inability to use Digital Products;
• Technical incompatibilities;
• Third-party software or service failures;
• Modifications made by the Customer;
• Use in violation of these Terms;
• Events beyond Onlootu’s reasonable control.

This limitation does not apply where governing law prohibits its exclusion or restriction.

62. Disclaimer of Warranties

Except where expressly provided by law, Digital Products are provided “as is” and as available.

Onlootu does not warrant that:

• The Product will meet all individual Customer expectations;
• It will be compatible with any specific environment not listed;
• It will be error-free or uninterrupted;
• It will remain compatible with future software versions of third parties.

Nothing in this clause waives mandatory statutory warranties that may apply.

63. Customer’s Risk and Responsibility

The Customer acknowledges that using Digital Products depends, among other factors, on their own equipment, technical knowledge, configurations, and computing environment.

Responsibility for installation, configuration, customization, and proper use of Digital Products rests with the Customer, unless Onlootu offers a specific service for such activities.

64. Modifications to the Terms

Onlootu may update these Terms periodically to:

• Comply with legislation;
• Update procedures;
• Include new Digital Products;
• Enhance internal policies;
• Evolve services.

The most recent version will remain available on the Website, along with its last updated date.

Changes will not affect rights already acquired where governing law dictates otherwise.

65. Communications

Communications between Onlootu and the Customer may occur via:

• Email;
• Customer area;
• Website notifications;
• Other electronic means provided by Onlootu.

It is the Customer’s responsibility to keep contact information updated.

66. Assignment

The Customer may not assign, transfer, sublicense, or delegate rights arising from the granted license without prior written authorization from Onlootu.

Onlootu may transfer its rights and obligations related to the Website or Digital Products in cases of corporate restructuring, merger, acquisition, asset sale, or other business transactions, in compliance with applicable law.

67. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a competent authority, remaining provisions shall remain in full force and effect, to the extent permitted by applicable law.

68. Non-Waiver

Any leniency by Onlootu regarding non-compliance with any provision of these Terms shall not constitute a waiver of rights nor prevent future enforcement.

69. Governing Law and Jurisdiction

These Terms shall be interpreted in accordance with the legislation indicated by Onlootu on the Website identification page, without prejudice to mandatory consumer protection laws in the Customer’s country of residence, where applicable.

In the event of any dispute arising from these Terms, the parties shall seek, whenever possible, an amicable resolution prior to initiating legal proceedings.

Where permitted by applicable law, the competent court designated by the Company may be chosen. This clause does not override mandatory jurisdictional rights guaranteed to consumers.

70. Contact

Questions, requests, communications, or notices regarding these Terms may be directed through official channels listed on the Website.

71. Term & Validity

These Terms take effect on their publication date and will remain applicable as long as the Website is operational or until replaced by a subsequent version.

Continued use of the Website following the publication of changes constitutes acceptance of the current version, subject to rights guaranteed by applicable law.